Shipping policy

At 494MRKT, every order is packed with care. As a small business, we appreciate your patience and support while we prepare your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received.

Processing times may be longer during product launches, holidays, sales, or periods of unusually high order volume.

Business days are Monday through Friday, excluding holidays.

Submitting an order does not guarantee immediate shipment.

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Shipping

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

494MRKT is not responsible for delays caused by:

Weather

Carrier delays

Customs processing

Incorrect shipping information provided by the customer

Other circumstances outside of our control

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Shipping Address

Customers are responsible for ensuring that the shipping address entered at checkout is accurate.

If an incorrect address is provided, please contact us immediately. While we will do our best to update your order before shipment, we cannot guarantee changes once an order has been processed.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.

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Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If your package appears to be lost or delayed, we recommend contacting the shipping carrier first using your tracking number.

If you need assistance, please contact us and we will do our best to help facilitate communication with the carrier.

494MRKT is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

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Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number

Photos of the product

Photos of the packaging

A description of the damage

We will review each situation and work toward an appropriate resolution.

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International Shipping

International shipping may be available for select destinations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

494MRKT is not responsible for delays related to customs clearance.

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Shipping Costs

Shipping costs are calculated during checkout unless otherwise stated.

Any promotional free shipping offers are subject to change and may be limited by destination or order value.

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Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact us within 7 days of delivery.

We will review the issue and work to resolve it as quickly as possible.

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Contact

If you have any shipping questions, please contact us at:

Email: 494mrkt@gmail.com